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Subscription retention
Your subscribers aren't quitting. Their cards are failing them.
Involuntary churn (subscribers lost to declined cards, not decisions) is the largest and least-visible revenue leak in subscription billing. Retain Capital recovers those failed payments automatically. The subscription survives the decline that almost ended it.
Every subscriber lost to a declined card is a subscriber you can win back.
Left alone, involuntary churn is a flat and silent tax on your subscriber base. Recovered, it compounds into one of the cheapest sources of growth you have. No new acquisition spend required.
How it works
Stop losing revenue to declines you could have won. Recover failed card transactions other recovery tools miss — using... 1. CMDI - Cross-Merchant Decline Intelligence, 2. Smarter retry timing, 3. Multi-Source Account Updater 4. Optimized Retention Capture Algorithm (ORCA) ...built for how issuers actually behave.
Submit
Connect to our secure Restful API and submit a failed payments file using our pre-approved template.
Analyze
Using Machine Learning, we'll process each failed payment through our proprietary logic tree.
Deposit Funds
We re-submit failed transactions in order to receive an authorization and debit the account holder.
Stop Churn
With the recovered transactions your customers maintain the subscriptions they love and keep going.
Data Driven Process
We bring a proven process to reduce subscriber churn.
01
Trial
We prove that our process works before you engage. We conduct a trial for all our customers and show you how much we capture in declined transactions.
02
Measured Results
We achieve between 30% and 50% in recovered failed transactions. Once we go live, we'll capture funds and deposit the results into your account.
03
Dashboards
You continue to feed us failures and our reports show you exactly how many transactions we've saved.
Dollar Recovery Percentage
When it comes to failed payments, companies ask often "Should we kiss it goodbye or give it another try?"
Up to 50% of all involuntary failed payments could be recovered using Retain Capital.
50%
Involuntary Transaction Failures
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Get it Fixed
Increase Top-line ARR by ~5%.
Payment failure is an invisible problem that is the single largest driver of churn across subscription companies.